Return & Exchange Policy

Welcome to Stussyofficialstoredk.com!

Your go-to source for high-quality Stüssy-branded clothing, such as:

  • Hoodies, 
  • Tees, and 
  • Jackets. 

We thank you for visiting our store, and  ensure to make you happy with each purchase. Nevertheless, we comprehend that there may be instances where an item would not live up to your expectations. Therefore, we have developed a clear and customer-centric Return & Exchange Policy to make it seamless and convenient.

Returns

We happily honor returns for the majority of our U.S. customers' purchases. If you're not fully satisfied with your order, you have 7 days from the arrival date to start a return.

Eligibility Criteria for Returns

If you want to be qualified for a return, please follow the below:

  • The product must be unused and in its original form.
  • All original tags and packaging are unaltered.
  • The return is started within 7 days from the receipt of your order.
  • We will deduct a $15 restocking fee from your total refund.

We can refuse to accept a return at any time. It can be due to the item being worn, damaged, or altered in any way.

How to Initiate The Return Process?

To start your return process:

  1. Email us at [email protected] with the reason for the return and your order number.
  2. Once your return request is approved, you will be sent a prepaid return shipping label via email.
  3. You can drop it off at the nearest post office using the label supplied.

Please allow:

  • 1–2 weeks for your returned package to reach our warehouse.
  • 2–3 business days for inspection and approval.
  • 3–5 working days for the refund to be credited to your account. We will use the initial payment method.

International Returns

International customers can also return merchandise. All foreign return shipping fees, however, should be paid for by the customer. Contact us at [email protected]  to initiate a return authorization and shipping information.

Exchange Policy

Domestic Exchanges (U.S. Only)

Need a different fit or size? We have hassle-free exchanges on the same style item in a different size. The good news is that no restocking fee or return shipping fee applies for domestic exchange requests.

If you would like to begin an exchange, please write to us at [email protected] with your order number and desired size. We will send you the detailed instructions on how to proceed.

International Exchanges

We apologize that we are unable to process exchanges on foreign orders at this point in time. We suggest carefully checking our size charts prior to ordering internationally.

Refunds

Once your return is received and examined by our team:

  • We will contact you via email to inform you of the acceptance or rejection of your refund.
  • If it is approved, your refund will be made and issued to your original payment method. It usually takes 3–5 business days.

Late or Missing Refunds

If you have not gotten your refund within 7 business days:

  1. Double-check your bank account.
  2. You can try reaching out to your credit card issuer or bank.
  3. If the issue persists, contact us at [email protected] for assistance.

Missing or Damaged Items

Missing Items

If there is something missing from your order, please:

  • Check your entire shipment since products can come in several packages.
  • Send us within 14 days at [email protected] your order number, a picture of your shipping label, and contents.

Damaged Goods

If your product is received damaged or defective, You need to inform us within 24 hours of delivery:

  • We will exchange defective units at no extra product charge.
  • But there will be a $29.99 shipping charge.
  • If you opt for a refund rather than a replacement, a 8.99% restocking fee will be taken.

Lost or Stolen Packages

Please be aware: Stussyofficialstoredk.com is not liable for lost or stolen packages after the courier has marked it as delivered.

If your tracking number indicates "delivered" but you have not received your item:

  • Verify your shipping address.
  • Verify with your neighbors or building security.
  • Reach out to us at [email protected], and we will help you find the parcel as much as possible.

Order Cancellations & Amendments

We want to send your order out quickly. Because of this, once an order has been placed, we cannot cancel or change it on business days. However:

Kindly verify your order information prior to finalizing your purchase to prevent any inconvenience.

Non-Refundable Items

Some products have been labeled non-refundable:

  • Final sale products.
  • Items returned because of dissatisfaction with sizing or personal taste (except damaged or missing).
  • Any personalized or modified products.

We highly recommend reviewing the product description and size chart prior to buying.

Any Questions? We’re Here to Help!

We value your satisfaction. In case of need for help or questions concerning our Return & Exchange Policy, please don't hesitate to contact us at [email protected].

Thank you for shopping at Stussy Official Store DK. We hope you enjoyed shopping here and we are glad to serve you again!