Privacy Policy

At Stussyofficialstoredk.com, we value your privacy and are dedicated to ensure that your personal data is protected. 

Our Privacy Policy clarifies what information we collect plus how and why we use or share it, and your choices. We adhere to relevant data protection regulations (for instance, rights of EU citizens under the GDPR and state laws in the U.S. like the CCPA) in order to keep your data safe and your rights protected. You can reach out to us at [email protected] if you have any questions.

Information We Collect

We receive information both directly from you and automatically while you are using our site. Creating an account, ordering a product, signing up for our newsletter, or reaching out to customer support, you share personal information like: 

  • name, 
  • email address, 
  • phone number, 
  • shipping and 
  • billing address, and 
  • order information (including products such as Stüssy hoodies, t-shirts, jackets, etc.). 

We also store payment details (handed over securely by third parties) and other information you enter into forms and messages. We also automatically obtain technical data (through cookies and web logs) like your IP address, browser type, device details, and pages that you visit on our site

  • Account Information: Username and password (kept confidential), profile, and purchasing history.
  • Contact Information: You contact information like your Name, email, phone number, and address for order fulfillment and correspondence.
  • Payment Information: We do not retain your complete credit card or bank information. Payment is taken by secure third-party payment processors (e.g. Stripe, PayPal), and the only information we receive is minimal transaction data (such as billing name).
  • Technical Data: Cookie identifiers, IP address, device/browser type, and browsing behavior, collected to improve our services (see Cookies below).

We only request the personal data needed to provide services (such as fulfilling your orders and communicating with you), and we retain this information only as long as necessary for those purposes.

How We Use Your Information?

We utilize your data for our proper business purposes and to deliver our services securely:

  • Order Fulfillment: Process returns and orders. We employ your shipping and contact information in order to send your purchases and inform you of order status.
  • Customer Support: Answer questions through email or chat, fix problems, and assist with issues concerning your orders or this website.
  • Marketing & Updates: We can use your email to send updates, promotions, and news about new products (you can opt-out anytime).This is done with your permission/consent. We can also send service notices (account notices, policy changes) irrespective of subscription status.
  • Personalization: Enhance your shopping experience by personalizing content and product suggestions in relation to your browsing and purchase history.
  • Site Enhancements: Examine site usage and performance (e.g., which pages get the most visitors) to enhance our website, products, and services.
  • Legal Compliance: Obey laws, regulations, legal proceedings, or governmental enforceable requests. We may also employ information to safeguard our rights, property or others' safety (e.g. fraud prevention).

Each use is described at the point of data collection. We will only use your data for the purposes set out, and you can withdraw consent or opt out of receiving marketing communications at any time (see Your Rights below).

Cookies and Tracking Technologies

We and our ad partners use cookies (like web beacons or pixels) on our website. This is done to make its performance better with the help of user metrics. 

Cookies are small pieces of data that we store on your device to improve your browsing experience. It helps us to remember your preferences and choices. For instance, we use cookies to maintain items in your shopping cart, recall language or region settings, and understand site traffic so we can enhance our services

  • Essential Cookies: They are the ones necessary for the operation of our site to function properly (e.g., log-in status, shopping cart).
  • Analytics Cookies: Assist us in counting visits and sources of traffic so that we can track and improve performance. These include services such as Google Analytics.
  • Marketing Cookies: These are used for advertising; they can track your visits to sites to display ads that are relevant. Targeted advertising can be opted out of using industry opt-out tools.

You can control these cookies by adjusting your browser settings anytime. Turning off some cookies will stop certain features from functioning on our website. See our Cookie Policy for more information on the specific cookies that we use and how you can turn them off.

Third-Party Services and Sharing

We use third-party service providers to host our online store. We share your information as per the requirement to deliver our services:

  • Payment Processors: We accept payments through secure payment gateways (like Stripe or PayPal) that process payments. These services see only the payment details required to make your payment; we do not capture complete credit card information
  • Shipping Partners: To complete orders, we provide your name, address, and order information to shipping providers (e.g., DHL, FedEx, USPS, or neighborhood messengers). This is required to deliver purchases.
  • Analytics & Advertising: We can share data (usually in aggregate or anonymized format) with analytics and advertising partners to help us understand user behavior on our site. Social media pixels or Google Analytics tools, for example, help us improve our marketing efforts. We do not permit these partners to sell your personal data..
  • Legal and Security: In compliance with law (court order, subpoena) or to prevent fraud and abuse, we might disclose your information in order to fulfill legal requirements or to safeguard others from harm

 

Notably, we do not rent or sell your personal information to third parties. We share information with third parties that assist us in running our business or fulfilling your orders only, and we insist on those partners to use your data only for our given purposes.

Security of Your Information

We are serious about data security. We have reasonable physical, technical, and administrative controls in place to keep your personal data safe and secure. For instance, we encrypt data in transit (when you fill out forms or make payments) using SSL/TLS encryption, and data is stored on secured servers with access control. 

Only the authorized personnel can access customer data, and we periodically monitor our security controls. Though no system on the internet can be 100% secure, we adhere to industry standards in safeguarding your information against unauthorized access, modification, or destruction.

Your Rights

According to your location, you have certain rights with respect to your personal data:

  • Access: You have the full right to receive a copy of the personal data we keep on file about you.
  • Rectification: You can require correction or completion of inaccurate or incomplete data
  • Erasure: You have the right to erase. Also referred to as the "right to be forgotten," you can have your personal data deleted when it is no longer required for the purposes gathered.
  • Restriction: You can always request us to limit the ways in which we use your information in some circumstances.
  • Object: You can object to processing (for instance, for marketing) at any time.
  • Data Portability: You can ask for a machine-readable copy of your information so you can transfer it to a different service.
  • Withdraw Consent: You can withdraw consent at any time (for instance, unsubscribing from marketing messages), where processing is justified on the basis of your consent.

In order to exercise any of the above rights, please email us at [email protected] with your request. We will comply within the period specified by law.  We do not charge you a fee for these requests, and we will not retaliate against you for asserting your rights. In certain circumstances, the law may allow us to deny a request (e.g., for valid legal reasons), but we will let you know if that is the case.

Return & Exchange Policy

Our Return & Exchange Policy is managed through our policy page. Returns and exchanges, overall, are managed according to our product policy. For additional information on Returns, see our Returns section. To exchange a product, our Exchange Policy page describes the process and requirements. (This Privacy Policy has no impact on your return/exchange entitlement; it merely links you to our store's individual policies regarding the return of products and exchanges.)

Amendments to This Policy

We can modify this Privacy Policy periodically to update our practices or to comply with changing legal requirements. When we make any important changes, we will update the "Last Updated" date at the top of the page. Updates will be effective immediately upon posting on our site, and we invite you to check back frequently for updates. Your ongoing access to our site after we make revisions is deemed as agreement with the revised policystussy.com. If the changes are significant, we will take reasonable steps (e.g., email notification) to notify you beforehand.

Contact Us

If you have any queries, complaints or requests about this Privacy Policy or your data, please email us at [email protected]. We aim to respond to all privacy questions within a timely manner. You may also have the right to complain to your local data protection authority if you are dissatisfied with our response.